Privacy Policy

Welcome to Braids by Dgie ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience while using our mobile application and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our salon booking application.

Please read this Privacy Policy carefully. By using our application, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not download, install, or use our application.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us when you:

• Create an Account: Name, email address, mobile phone number, and password
• Book Appointments: Appointment date, time, service preferences, and any special requests
• Place Orders: Billing and delivery address (address line one, address line two, postcode), payment information
• Update Your Profile: Additional personal information you choose to provide
• Contact Us: Information you provide when contacting our customer support

1.2 Device and Technical Information

We automatically collect certain information about your device and how you interact with our application:

• Device type (iOS, Android) and device identifiers
• Push notification tokens for sending you notifications
• IP address and location data (if you grant location permissions)
• App version and usage statistics
• Log data including access times, pages viewed, and features used

1.3 Payment Information

When you make payments through our application, payment information is processed by third-party payment processors (such as Stripe, Square, or other payment gateways). We do not store your full credit card details on our servers. Payment processors handle all payment data in accordance with their own privacy policies and security standards.

1.4 Referral Information

If you use a referral code or refer others to our application, we may collect information about referrals, including referral codes and related data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and manage your appointments, orders, and bookings
• Account Management: To create and manage your account, authenticate your identity, and provide customer support
• Communication: To send you appointment confirmations, order updates, service reminders, and important notifications via email, SMS, or push notifications
• Personalization: To personalize your experience and provide recommendations based on your preferences
• Improvement: To analyze usage patterns, improve our services, and develop new features
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions
• Marketing: To send you promotional communications (with your consent, where required by law)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors for processing transactions
• Email service providers for sending communications
• Push notification services (OneSignal) for sending app notifications
• Cloud storage and hosting providers
• Analytics and performance monitoring services

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or others.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure password storage using industry-standard hashing algorithms
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure server infrastructure and data centers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Account information is retained while your account is active. After account deletion, we may retain certain information for legal, regulatory, or business purposes, such as transaction records required for tax or accounting purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct your personal information through the app's profile settings or by contacting us
• Deletion: You can request deletion of your account and personal information
• Data Portability: You can request a copy of your data in a structured, machine-readable format
• Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our emails or adjusting your notification settings in the app
• Push Notifications: You can manage push notification preferences through your device settings

To exercise these rights, please contact us using the contact information provided at the end of this policy.

7. Children's Privacy

Our application is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. Third-Party Services

Our application may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you use, including:

• Payment processors (Stripe, Square, etc.)
• Push notification services (OneSignal)
• Social media platforms (if integrated)
• Analytics services

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our application, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy in our application
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification (if the changes are significant)

Your continued use of our application after such changes constitutes your acceptance of the updated Privacy Policy.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

12. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to be informed about data collection
• The right of access to your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

By using our application, you acknowledge that you have read and understood this Privacy Policy.